Help Center

Find answers, guides, and support for all your PrepCline questions.

Getting Started

  • How to create your account
  • Setting up your profile
  • Uploading your first resume
  • Taking your first AI interview

Billing & Plans

  • Understanding subscription plans
  • How to upgrade/downgrade
  • Payment methods accepted
  • Requesting a refund

Technical Support

  • Troubleshooting video issues
  • Browser compatibility guide
  • Clearing cache and cookies
  • App performance optimization

Account & Security

  • Changing your password
  • Two-factor authentication
  • Privacy settings guide
  • Deleting your account

AI Features

  • How AI scoring works
  • Understanding your results
  • Customizing interview settings
  • AI feedback interpretation

Mobile & Apps

  • Using PrepCline on mobile
  • Mobile browser requirements
  • Downloading interview recordings
  • Offline practice mode

Frequently Asked Questions

How do I start my first AI interview?

Log into your account, click 'Start Interview' from the dashboard, select your target role, and the AI will guide you through a simulated interview experience.

Can I practice for multiple job roles?

Yes! Our premium plans allow unlimited role switching. You can practice for different positions and industries.

How accurate is the ATS score?

Our ATS scoring uses the same algorithms as major applicant tracking systems, providing 90%+ accuracy in predicting resume performance.

Is my interview data private?

Absolutely. Your data is encrypted and never shared with third parties. We comply with GDPR and CCPA regulations.

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