Help Center

Find answers, guides, and support for all your PrepCline questions.

Getting Started

New here? Everything you need to set up and take your first interview.

  • Creating your account
  • Setting up your profile
  • Uploading your first resume
  • Taking your first AI interview

Billing & Plans

Plans, payments, and everything money-related, explained simply.

  • Understanding subscription plans
  • Upgrading or downgrading your plan
  • Accepted payment methods
  • Requesting a refund

Technical Support

Having issues? Fix the most common problems in a few steps.

  • Troubleshooting video issues
  • Browser compatibility guide
  • Clearing cache and cookies
  • Optimizing app performance

Account & Security

Manage your login, privacy, and account settings.

  • Changing your password
  • Setting up two-factor authentication
  • Managing privacy settings
  • Deleting your account

AI Features

Understand how PrepCline's AI works and what your results mean.

  • How AI scoring works
  • Understanding your results
  • Customizing interview settings
  • Interpreting AI feedback

Mobile & Apps

Practice on the go, on any device, even offline.

  • Using PrepCline on mobile
  • Mobile browser requirements
  • Downloading interview recordings
  • Using offline practice mode

Frequently Asked Questions

How do I start my first AI interview?

Log into your account, click 'Start Interview' from the dashboard, select your target role, and the AI will guide you through a simulated interview experience.

Can I practice for multiple job roles?

Yes! Our premium plans allow unlimited role switching. You can practice for different positions and industries.

How accurate is the ATS score?

Our ATS scoring uses the same algorithms as major applicant tracking systems, providing 90%+ accuracy in predicting resume performance.

Is my interview data private?

Absolutely. Your data is encrypted and never shared with third parties. We comply with GDPR and CCPA regulations.

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